Question 1

What does the MultiSport Program offer?

Accepted Answer

The MultiSport program provides participants with sports cards which allow them to engage in a varied range of sports and leisure activities. We offer cards for adults, students, children as well as seniors. For details of what each card offers, go to www.kartamultisport.pl/en/multisport/cards. In addition to an opportunity to enter various sports facilities across Poland, card holders get access to online services, seasonal highlights, articles, and podcasts. For a full list of activities and attractions, go to www.kartamultisport.pl

Question 2

How can I order MultiSport card?

Accepted Answer

You can order the MultiSport card directly from your employer or via the eMultiSport platform (if your company has access to it). You can also order a card through a family member or a friend as an accompanying person to their MultiSport card.

Question 3

Are MultiSport cards issued to a particular person?

Accepted Answer

Yes, each MultiSport Card is assigned to the specific person for whom it was originally ordered. This is why you will find the card holder’s full name on the back of the MultiSport Card.

Question 4

Does the MultiSport card need to be activated?

Accepted Answer

Your card automatically activates on the date specified by your employer.

Question 5

Can I activate the MultiSport card at any time?

Accepted Answer

The MultiSport card is activated on the date specified by your employer. The card activation date cannot be changed.

Question 6

Why is my MultiSport card inactive?

Accepted Answer

Your MultiSport card may be inactive for several reasons. It could have been deactivated by the employer or will be activated in the next settlement period. You can check the current status of the card on the website: https://www.kartamultisport.pl/

Question 7

How do I suspend my MultiSport card?

Accepted Answer

Depending on the terms of the agreement between Benefit Systems and your Employer, to suspend the MultiSport card issued for you or an Accompanying Person, you need to go to www.emultisport.pl, contact the person responsible for handling MultiSport Program applications in your company or in the system indicated by your employer. If the MultiSport Card is suspended within the time frames indicated by Benefit Systems, no fee is charged.

Question 8

Does my MultiSport card have a validity date?

Accepted Answer

The MultiSport card does not have a validity date; instead, it can be deactivated at your employer’s request at any time.

Question 9

Can I use my MultiSport card after the relationship with my employer ends?

Accepted Answer

MultiSport cards are employee benefits intended only for employees and their accompanying persons. When the relationship with your employer ends, your MultiSport card will no longer be active.

Question 10

How long is the duplicate MultiSport card delivered?

Accepted Answer

A duplicate MultiSport card is delivered within 5 working days.

Question 11

Do I need to use a plastic MultiSport card?

Accepted Answer

Plastic card is not required. When entering the facilities, you can use the virtual card in the MultiSport mobile app, which is available in the following stores: Play, AppStore or App Gallery. After downloading the app, add your card number and, if you do not want to show your ID each time, add a photo and confirm your identity in the app.

Question 12

What should I do if I lose my MultiSport card?

Accepted Answer

Report your lost card to the HR Department of your company. If the card was ordered and paid for via the eMultiSport platform or the MyBenefit cafeteria, you can order a duplicate card on the platform’s website. The new card will be delivered within a maximum of 5 working days from the date of application. Remember that the card must be active to order a duplicate. Until you receive the duplicate, you can use the MultiSport mobile app. If you do not have a card number, ask for it in the HR department of your employer or contact our CC at 22 242 42 42.

Question 13

What is the cost of the MultiSport card?

Accepted Answer

The cost depends on how many people sign up for the programme and the level of the company's financial contribution.

Question 14

When do you have to pay for the MultiSport card?

Accepted Answer

How the MultiSport card is financed depends on arrangements with the employer. You will get all the details on ordering and financing the cards from your company.

Question 15

Where and how do I pay for my MultiSport card?

Accepted Answer

How the MultiSport card is financed depends on arrangements with the employer. At your workplace, you will receive all the details on ordering and financing MultiSport cards.

Question 16

Once I receive the registration link to create an account on the eMultiSport platform, how do I pay for my MultiSport card?

Accepted Answer

Once you have received the registration link from your employer, log in using your details by entering your email address and password or register if you do not already have an account. After logging in on the site, you can pay for your card. Remember that this payment method applies only to certain companies. If necessary, ask your employer for details.

Question 17

Do I have to pay extra to activate my MultiSport card?

Accepted Answer

No, you don’t. Benefit Systems does not charge users any fees for activating the card. For the use of the MultiSport programme, you pay only the amount agreed with your employer each month.

Question 18

Can I use sports facilities using just my MultiSport card number?

Accepted Answer

The MultiSport card number alone does not allow you to enter the sports facility. Each time you enter the facility, you will be required to show your MultiSport card in plastic form along with a document confirming your identity or a virtual card in the mobile app (if you have a photo in the app with confirmed identity status, you do not need to bring a document with you).

Question 19

What are the differences between basic MultiSport cards?

Accepted Answer

Basic MultiSport cards include: MultiSport Plus, MultiSport Classic and MultiSport Light. The individual cards differ in terms of the number of facilities available and the number of entries allowed per day or month. You can find detailed information about each card at www.kartamultisport.pl/multisport/rodzaje-kart.

Question 20

What are the differences between additional MultiSport cards?

Accepted Answer

You can order additional MultiSport cards if your employer’s contract with Benefit Systems provides for such a possibility. Additional cards available include: MultiSport Student, MultiSport Senior, MultiSport Kids and MultiSport Kids Aqua.

The individual additional cards differ in terms of age limits, the number of facilities available and the number of entries allowed per day or month. In some cases, there is also the criterion of the hours during which sports activities can be enjoyed. You can find detailed information about each card at www.kartamultisport.pl/multisport/rodzaje-kart.

Question 21

What additional cards can I order?

Accepted Answer

The types of MultiSport cards for accompanying persons that you can order are indicated in the agreement in your employer’s offer.

Question 22

How many MultiSport cards for accompanying persons can I order?

Accepted Answer

The number of MultiSport cards you can order for accompanying persons is indicated in your employer’s offer.

Question 23

How can I order cards for my relatives?

Accepted Answer

You can order cards for your family and relatives as additional cards to your own MultiSport card (Plus, Classic or Light). You can do it in the Human Resources Department at your company or via the emultisport.pl platform, if you have access to it.

Question 24

Can my accompanying person, who has a MultiSport card, enter sports facilities alone?

Accepted Answer

Your accompanying person can enter sports facilities alone with their MultiSport card in plastic form or in the mobile app and with an identity document with a photo.

Question 25

If my MultiSport card is inactive, can I have an active card for an accompanying person?

Accepted Answer

The need to have an employee-type MultiSport card is based on arrangements with your employer.

Question 26

Can I lend my MultiSport card to someone to enter the facility?

Accepted Answer

It is not possible to lend the card to another person. MultiSport cards are named and intended for one user only.

Question 27

Can I use sports facilities more than once a day with the MultiSport Plus card?

Accepted Answer

Multiple use of the MultiSport Plus card on the same day is possible only at selected facilities. You can find the conditions and possibilities of using a particular facility in our facility finder. Remember that the next clock in of the MultiSport Plus card is possible after you have finished using the previous service. If you wish to cancel your visit within 20 minutes of the start of your visit, present your card or a new QR code again at the facility you are visiting.

Question 28

Can I use the MultiSport Light card twice on one day?

Accepted Answer

You can use the MultiSport Light card once per day.

Question 29

Can I use the MultiSport Light card on any days?

Accepted Answer

You can use the MultiSport Light card on any days you choose (once a day, from 6 to 10 times a month).

Question 30

If I don’t use all the entries with my MultiSport Light card in the current month, are they carried over to the next month?

Accepted Answer

No. Unused visits with the MultiSport Light card are not carried over to the next month. The MultiSport Light card has a fixed entry limit, which can only be used within a certain period of time.

Question 31

Does my child have to be a student to receive the MultiSport Student card?

Accepted Answer

No. The MultiSport Student card is for anyone between 15 and 26 years of age, even without a student status. You can order it for a teenager or a young adult child as an additional card to your main MultiSport card.

Question 32

What is the difference between the MultiSport Kids and MultiSport Kids Aqua cards?

Accepted Answer

The MultiSport Kids card gives access to a list of outdoor activities while the MultiSport Kids Aqua card is a swimming pool card that allows your child to enter swimming pools.

Question 33

What is Design Your Form?

Accepted Answer

Design Your Form is a unique space with free expert online courses available only to active MultiSport card holders. Detailed information is available at: forma.kartamultisport.pl.

Question 34

What do I need to do to sign up for Design Your Form?

Accepted Answer

To join Design Your Form, you must have an active MultiSport Plus, Classic, Light, Senior or Student card. For more information on the different types of cards go HERE.

If you have one of them, just log in or create an account to join the selected Design Your Form courses right away.

You can order a MultiSport card directly from your Employer or via the eMultiSport platform (if your company has access to it). Alternatively, you can ask one of your loved ones who has a MultiSport card to order a card for you as an Accompanying Person.

Question 35

What can you gain from Design Your Form?

Accepted Answer

With Design Your Form, you can take advantage of free advice on sport, healthy diet, weight loss, and body recovery. It’s the only program of its kind on the market. With Design Your Form, you’ll learn how to work out, what to eat, and when to rest to achieve the results you’ve always wanted. What’s more, all the content is shared in an accessible and attractive format. Each of the expert courses includes several information-packed online lessons (about 6 to 10 minutes each) that you can watch wherever and whenever you want.

Question 36

What courses are included in Design Your Form?

Accepted Answer

At present, Design Your Form comprises a total of 19 online courses filled to the brim with great tips for taking good care of your health, getting in shape, and building your dream physique! The courses are divided into six categories: smart weight loss, successful training, good health, effective recovery, early days in good shape, and sensible healthy eating.

Question 37

How many Design Your Form courses can I join at a time?

Accepted Answer

There are no limits. You are free to join as many courses as you like when and where it suits you. Every week, you gain access to more lessons.

As the space develops, new courses will be added on an ongoing basis. Design Your Form participants will be able to contribute topic ideas for the course line-up. Comments and suggestions can be submitted via questionnaires that are completed at the end of each course.

Question 38

Who runs Design Your Form courses?

Accepted Answer

MultiSport is always committed to quality and solid knowledge. This is why we’ve invited only experienced trainers and dietitians to contribute to the Design Your Form course space. They include: Agata Brama (personal trainer and dietitian with many years’ experience of working with patients), Iwona Piątkowska (doctor of physical culture in the field of biomedical sciences, dietitian, certified instructor of Buteyko breathing technique), Michał Kaczmarek (personal trainer and sports instructor with a master’s degree in physiotherapy), and Piotr Czyżewski (swimming instructor, personal trainer with extensive professional experience).

Question 39

Who can use a mobile MultiSport card?

Accepted Answer

The mobile MultiSport card can be used by any MultiSport Program user. All you need to do is download the free MultiSport app from Google Play, AppStore or App Gallery and add your card number.

Use of the Application requires a mobile device (mobile phone or tablet) with Android or iOS system in a version not older than the last two versions of the system and an Internet connection.

Question 40

How do I use my mobile MultiSport card? Is there any extra fee?

Accepted Answer

The mobile MultiSport card is a digital equivalent of your standard card. No extra fees are charged for using the mobile MultiSport card.

In order to use a mobile MultiSport card, you have two options:

If you have a paid and active standard card, you simply need to set up its number in the mobile app.
If you don’t have a physical MultiSport card, because your employer decided against it, and you want to use the mobile format only, you will receive your card number to set up the app in your phone. If you don’t know where to get the MultiSport card number from, ask your employer.

Question 41

If I already have an account on kartamultisport.pl and/or emultisport.pl, can I log in the app using the same credentials?

Accepted Answer

If you already have an account on kartamultisport.pl and/or emultisport.pl, you can use the same credentials to log in to the application. You do not need to create a separate account.

If you have a new card:

Your data assigned to it matches that on the old card, you can go to your account and click on the “Add a new card” button in the “Card” tab to continue using the MultiSport Programme without losing the credits collected in the Summer Game or the seniority earned in the Design Your Form programme. This button will only appear when your card becomes inactive.
Your data assigned to it does not match the data on the old card (e. g. a diminutive of your name or other surname appeared), you can:

have the old account deleted from within the app and register anew using the same email address*;
re-register with a different e-mail address*;
contact the helpline (at +48 22 242 42 42) and ask to unify the data.

* Choosing such a solution results in, among others, losing the points accumulated in the Summer Game or the seniority earned in the Design Your Form programme. You then start your MultiSport journey completely anew.

Question 42

How is my identity confirmed by a sports facility?

Accepted Answer

To identify yourself at a sports facility:

Before your next visit to a sports facility, upload your photo in the app. On the home screen in the app, click on “Verify identity” and add your photo, either from the phone gallery or straight from your camera.
When you visit the facility, log in to the MultiSport app.
Go to “My Profile” tab by clicking on the selected photo thumbnail on the home screen.
Choose “Show photo and QR code”.
Generate your special QR code or token number.
Present the QR code for scanning together with your ID card. An employee will verify your data and confirm your identity.
In a moment, your status in the app will change to “Confirmed” and you will be able to register your visits without the need to show your ID card.

Question 43

Can I use the MultiSport mobile app at every facility to confirm my identity?

Accepted Answer

You can use the mobile app at all facilities that are available with the MultiSport card. If in doubt, select the appropriate filter in the search engine:

“Here you can enter with the identity confirmed in the app”
“Here you can confirm and use your identity in the app”.

Confirmation of identity is required only once if you add a current photo to your account in the app. Otherwise, each time you enter the facility, its staff will ask you to show a valid document with a photo.

Question 44

How do I cancel a visit using my mobile MultiSport card in the app?

Accepted Answer

In order to cancel a visit that you have booked with your mobile MultiSport card, you need to generate another QR code or token and provide it to the person at the reception desk in the sports facility, asking them to cancel your visit.

You need to scan the QR code or token within 20 minutes after it is generated in the facility where your visit has been registered.

Question 45

The device that scans QR codes generated by the MultiSport app in the sports facility is out of order. How do I register my entry?

Accepted Answer

Give the token number shown under the QR code to the person at the reception desk in the sports facility. They will enter the token manually using the terminal keyboard.

Question 46

Do I need to add a photo in my MultiSport mobile app?

Accepted Answer

Adding a photo in the application is not mandatory. However, it’s worth doing it, because with this feature you can enter facilities with the app without showing your identity document. A photo in the app allows you to confirm your identity. If you do not have your identity confirmed in the app, you will need to show a valid document with a photo each time in order to enter the facility.

Question 47

Can I change my photo in the application?

Accepted Answer

Yes, you can change the photo no more than once every 30 days.

If you want to add a new photo before the lapse of 30 days, you can delete the photo by going to “My profile” and then selecting “Edit” and “Delete”. The old photo will be removed and you will need to upload a new one.

Question 48

What are the requirements for the photo in the application?

Accepted Answer

The photograph must clearly show your face so that the employee of the sports facility can recognise you during the visit. The photo does not need to be professional – ordinary “selfies” taken with a smartphone will be accepted as well.

Question 49

What does the visit rating consist of?

Accepted Answer

The rating of a visit at a given facility consists of the general rating reflecting an overall impression after a visit, and the detailed rating regarding the specific aspects of facility operation, i.e. reception desk service, training comfort, cleanliness and hygiene, functionality of the equipment, care provided by trainers and instructors. You can rate a given facility once every 30 days.

Question 50

When can I rate a visit at a facility?

Accepted Answer

You will be sent a request for rating 1.5 hours after the visit registered via the MultiSport application. If you have consented to it, you will receive a push notification which will redirect you to the rating form. You can also choose an option to rate a visit later and to return to the rating at your convenience by clicking the “Visit rating” section available at “More” at the bottom bar in the application. In this section, you will find all visits that you have not rated yet.

Question 51

Why do I rate my visit at a facility in the application?

Accepted Answer

By rating your visit at a given facility, you give us information about the level of its services. This allows our Partners to improve quality and develop continuously, with the needs of Users in mind

Question 52

How can I disable notifications concerning the facility rating?

Accepted Answer

You can disable notifications concerning the facility rating:

by disabling the option to send notifications via the MultiSport application in the settings on your phone (you can also navigate there from the MultiSport mobile app by selecting “My account” and then “Consents”).

Remember that even though the facility rating takes just a few seconds, it allows our Partners (sports and recreation facilities) to better meet your needs.

Question 53

How can I add my child’s card to my app?

Accepted Answer

Child cards are automatically displayed for Users of employee-type cards with which a given child card is linked.

Question 54

Can I share a children&#x27;s cards in the mobile app with other people?

Accepted Answer

Yes, you can share cards with Employee, Accompanying Person, Senior and adult Student card holders. Anyone you share your card with needs to have an active account in the application.

One child card can be shared with up to 4 persons.

Choose “...” and then “Share the card” for your additional card and enter the e-mail address of the person you want to share the card with. It must be the address linked to their MultiSport account.

Remember that the user you are sharing your card with must approve the operation. We will send them an e-mail with an activation link.

Question 55

As an accompanying person, can I link my child’s card to my account?

Accepted Answer

No. Another app user can share a card with you as an accompanying person.

Question 56

Will I manage even if I have no experience with online training?

Accepted Answer

Yes, you will! You can choose a workout tailored to your needs and abilities.

Question 57

How can I access the Yes2Move platform?

Accepted Answer

To access the platform, just log into your account.

Question 58

What materials can I find on the Yes2Move platform?

Accepted Answer

With the Yes2Move platform, you will have access to an ever-expanding library of training videos and an archive of LIVE fitness classes conducted by professional trainers and instructors.

Question 59

What type of MultiSport card entitles you to use the Nextbike offer?

Accepted Answer

Nextbike can be used by users with an active MultiSport Plus, MultiSport Light, MultiSport Classic, MultiSport Student, MultiSport Senior and MultiSport Kids card. The Multisport Kids Aqua card is excluded from the offer.

Question 60

Can my child rent a city bike with the MultiSport Kids card?

Accepted Answer

Yes, your child can rent a bike with their card. You need to create an account in the Nextbike system using the MultiSport Kids card. As a parent, you will also be responsible for the rented bike.

Question 61

Will renting a city bike deduct the number of entries from my MultiSport Light or MultiSport Classic card?

Accepted Answer

No, renting a city bike does not deduct the number of entries to sports facilities from the MultiSport Light or MultiSport Classic card.

Question 62

I already have a Nextbike account, but my MultiSport card is no longer active. Do I have to create a new account?

Accepted Answer

To update your MultiSport card number assigned to your Nextbike account, please contact the NextBike hotline: (22) 123 06 09.

Question 63

I already created a Nextbike account last year. Do I have to create a new one?

Accepted Answer

No, you don't have to create a new account this year. All you need to do is log in to your account with your phone number and PIN.

Question 64

I already have a Nextbike account. How can I add my MultiSport card number to it?

Accepted Answer

It is not possible to add a MultiSport card number to an account previously registered in the NextBike system. To use city bikes with your MultiSport card, please create a new account.

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